Brain Vs Heart

Very often, when you start working for the government you are accused of having turned to the Dark Side. You are branded as an accomplice in concealing the truth, a spin doctor out to distort facts and partake in mass deception to prop up evil dictators.

I get that sometimes, although often in veiled forms, hardly in-your-face. And I take it in my stride and regard it as part of the occupational hazards.

But one thing I have learnt on the job is that Malaysians are still very much emotional-driven. The depth of such inclination is something I have underestimated before taking up my present post.

We (yours truly included) tend to cast aside hard facts in favour of our preconceived notions, which we have formed over the years. We tend to see shadows when none exists. We regard rationale explanations as further attempts to keep the lid on excesses and wrongdoings that exist only in our imaginations.

Before I am accused of coming to the defence of anyone, least of all the government, let me just clarify that this posting is not about whether anyone has done anything wrong. Let's face it: the government has made many blunders in the past, some more grievous than others.

This posting is about our tendency to look beyond facts and hold on to our beliefs, some which we are willing to die for. We can be like kids who hold on to their security blankets while ignoring their parents' assurances that the bogeyman from under the beds exists only in their minds.

For example when certain leaders say that the Chinese voters in Kuala Terengganu appear to have backed a particular party during the recent by-election there, some rubbish it by saying that Bandar, the state seat in the Parliamentary constituency with the most Chinese, saw more voters backing the opponent.

To them, saying the Chinese back this particular party doesn't quite fit into their preconceived notion that the non-Malays are an angry lot out to vent their frustration at the Federal government.

Just for the record, Bandar has about 60 per cent Malay voters and only a few polling stations are Chinese-majority, where it is possible to gauge voter preference according to race.

Similarly, those who trumpet about getting the Chinese support in KT tend to ignore the fact that the young voters have largely voted for the opposition, as results according to voting streams indicate. To these people, this trend doesn't quite agree with their beliefs, for reasons too lengthy to discuss here.

This is not a forum to dissect the results of a by-election. This is a posting about how infinitely difficult it is to change peoples' beliefs even if the facts are all laid out bare. It also reflects just how mighty the human heart is over the nimble brains.

This makes my job all the more difficult. OK, enough said. One of my next postings will be on managing public perception.